I aim to pack and post orders within 3 days, but please keep in mind I’m a one woman show so it may take me a few days extra! :)

UK:

All orders are sent using Royal Mails tracked services. You have the option of 48 or 24 hour tracked options at checkout. :) You’ll be emailed a tracking number after your order has been posted!

International:

All orders are sent via Royal Mail international tracked postage. You’ll be emailed a tracking number after your order has been posted!

US only:

An extra 11% of each item is added onto your total to combat tariffs at customs. This means I can pre-pay these tariffs when I post your order, so they don’t take you by surprise. :)

Since I’m a small business and handmake everything I sell, I do not take returns. If you have concerns about a piece, please contact me before you purchase it so I can help. :)

If you need to cancel your order, I am only able to do that before it has been shipped. Once it’s been shipped your order is completely out of my hands!

In the case of damaged or undelivered items I may be able to give a full or partial refund, since the postal services I use may cover the expense.

*All refunds and returns are taken on a case by case basis, since there will be specific circumstances to take into account*

No problem! Just pop me an email or DM, with your order number, and whatever details you need changed! :)

Email - support@jazzhands.art

DM - JazzHandsArt on Instagram :)

As an artist I am always trying to find ways to be more sustainable. Here’s a list of things I do/use to try and reduce my impact on the environment, as well as a list of key words I use, and what they mean.

• Buy second hand materials - From charity shops, ebay, marketplace, and even friends/ family.

• Repurpose materials - Any material that would other-wise go to waste if I did not use it in a different way to its intended purpose. E.g. Frogging an holey old jumper for the yarn

• Buy new materials from sustainable sources where they recycle or repurpose them! :)

• Use postal services that carbon offset their deliveries.

• Reuse old packing.

• New packaging is from recycled materials and/or biodegradable. I never use new plastics.

• Eco-friendly - When I list things as eco-friendly, that means it could go in the compost and cause no damage to the environment! :)