I aim to pack and post orders within 3 days, but please keep in mind I’m a one woman show so it may take me a few days extra! :)

UK:

All orders are sent using Royal Mails tracked services. You have the option of 48 or 24 hour tracked options at checkout. :) You’ll be emailed a tracking number after your order has been posted!

International:

All orders are sent via Royal Mail international tracked postage. You’ll be emailed a tracking number after your order has been posted!

US only:

An extra 11% of each item is added onto your total to combat tariffs at customs. This means I can pre-pay these tariffs when I post your order, so they don’t take you by surprise. :)

Since I’m a small business and handmake everything I sell, I do not take returns. If you have concerns about a piece, please contact me before you purchase it so I can help. :)

If you need to cancel your order, I am only able to do that before it has been shipped. Once it’s been shipped your order is completely out of my hands!

In the case of damaged or undelivered items I may be able to give a full or partial refund, since the postal services I use may cover the expense.

*All refunds and returns are taken on a case by case basis, since there will be specific circumstances to take into account*

No problem! Just pop me an email or DM, with your order number, and whatever details you need changed! :)

Email - support@jazzhands.art

DM - JazzHandsArt on Instagram :)

As an artist I am always trying to find ways to be more sustainable. Here’s a list of things I do/use to try and reduce my impact on the environment, as well as a list of key words I use, and what they mean.

• Buy second hand materials - From charity shops, ebay, marketplace, and even friends/ family.

• Repurpose materials - Any material that would other-wise go to waste if I did not use it in a different way to its intended purpose. E.g. Frogging an holey old jumper for the yarn

• Buy new materials from sustainable sources where they recycle or repurpose them! :)

• Use postal services that carbon offset their deliveries.

• Reuse old packing.

• New packaging is from recycled materials and/or biodegradable. I never use new plastics.

• Eco-friendly - When I list things as eco-friendly, that means it could go in the compost and cause no damage to the environment! :)

This site and all my products comply with the EU’s and UK’s GPSR (General Product Safety Regulations).

I comply with all rules and regulations set about in the UK’s DPA (Data Protection Act) as well as the UK’s and EU’s GDPR (General Data Protection Regulation)

Please see my full privacy policy here, and please contact me via support@jazzhands.art if you wish to discuss your data.